Return Labels

To print return labels, you must do the following:

  • find the original order, you can do so by searching on Order History, or if your order has not been shipped, you can search in open orders
  • click the "RMA" link on the order
  • in 'RMA Code', select "Return", you will notice that the order now is placed into the "Returns" Order Queue automatically
  • click the "RMA" button at the bottom of the screen. You will find yourself a new order with RET- as the order id prefix

Now if you select shipping method and weight, and push the proper button, you will generate a PDF label that is "return label".  You can email the label to your customer.

Teapplix supports return labels for the following carrier:

  • USPS
  • FedEX
  • UPS

What happens if I don't have an outbound order in Teapplix, and I want to print a return label?

You can manually add an outbound order. After that, click on the RMA link to that order and create the return label. You can then cancel the added outbound order using bulk update.