This privacy statement discloses the types of information we gather, how we use it and how to correct or change it.

Collection of Information

What personal information we collect

Teapplix collects personally identifiable information when you register on our site. The information collected may include any of the following: email, name, IP address, browser information, address, billing address. Any comments or questions you submit are recorded as well. When entering Teapplix’s site, information may be collected about previous sites the person has viewed.

How we use the information collected

The goal of collecting customer and viewer information is to create a friendlier, smooth, efficient, safe and customized experience while working with Teapplix. Personal information submitted at the time of registration may be used by Teapplix for the marketing and promotion of Teapplix products that we feel may be of interest to you.

We do not disclose your information to thirdparties

We take your privacy seriously. Teapplix will not share your information with thirdparties.

Other information

By submitting personal information to us or using our site, you agree that we may collect and use such personal information in accordance with our privacy policy or as permitted by law. If you do not agree with these terms, do not provide any personal information to us. If you refuse or withdraw consent, or do not provide us with any necessary personal information, we may not be able to provide you with service.

Removal from our Database

To request removal from the database, simply contact us and we will be happy to remove your information immediately. Every email sent to you from Teapplix will also include a link to remove your email address from the mail server. If you request that we modify or remove all of your personal information, we will promptly do so, to the extent possible. Once your personal information has been removed you will not be able to use our services unless you re-register.

Changing of personal information

You may edit your personal information at any time by clicking on the "My Account" tab when you are signed in to Teapplix. All information may be changed including: address, credit card information, billing address, email and more. The new information will be updated in our system and used in the collection of information when visiting Teapplix.

Your Rights

You, and the buyers whose orders you process with Teapplix, have the right to:

• Access: get a copy of the personal information we hold about you.
• Rectify: correct personal information that is wrong or incomplete.
• Erase: have your personal information deleted.
• Stop processing: ask us to stop or limit the use of your personal information.

To make a request, use our contact us form. Buyers can also ask the seller or the marketplace. We confirm the request with the seller who owns the data, and we complete it within 30 days. There is no fee.

How We Process Buyer Personal Information

When you connect a marketplace such as Amazon, Teapplix downloads your orders. Orders include buyer personal information.

• Types: buyer name, shipping address, phone number and e-mail address.
• Purposes: to create shipping labels, print packing slips, manage your orders, and send shipment confirmations back to the marketplace. We use it for nothing else. We do not use it for marketing, and we do not sell it.
• Retention: Amazon buyer personal information is masked 30 days after the order ships. Other buyer information is kept while your account is open, or until you, the selling platform or the buyer asks us to delete it.
• Sharing: we send the buyer name, address and phone number to the shipping carrier you choose, only to create the label. For other channels, we also send it to a 3PL or accounting software you link, but only when you turn that on. We share it with no one else.
• Security: the data is encrypted in transit and at rest. It is stored in the United States.

Buyer Information Retention

Amazon buyer personal information is masked 30 days after the order ships. Other buyer personal information is kept while your account is open, or until the selling platform or the buyer asks us to delete it. When you close your Teapplix account, all buyer information is deleted and cannot be recovered. You can ask us to delete buyer information at any time while your account is open. There is no fee.

Teapplix Support Access to your Account

When you request Teapplix support, sometimes it is necessary to access your account either via screen share or via direct account access. You agree to grant such access as part of your support request, and revoke such grant after support request is resolved.

Notification of Information Breach

Teapplix will notify account owner if we discover breach of personal information, either your own information, or your buyer's personal identifiable information. Teapplix may also notify e-commerce platform of such information breach. However, it is up to you to notify buyers on any information breach.

Subpoenas and Law Enforcement Requests

The above policy of not disclosing personal information do not apply if Teapplix is subject to any subpoena and government power to disclose information to law enforcement and or other government agency. Under such situations Teapplix may be forced to pass personal information to government agencies. In such cases while we attempt to provide prior notice to our users, we may not be able to do so under all cases.

Questions, comments, concerns

All questions, comments and concerns can be submitted via the contact us form. You will receive an answer as soon as possible.