Order Queues

On Teapplix ActionShip, orders can be organized/grouped via order queues. It will help you link specific shipping profile, shipping carrier account,  and warehouse to the orders in each queue.

By default,  all orders will be places on the Orders->Normal queue.  However you can create as many queues as needed and setup automatic filter rule to place orders on corresponding queue.

Teapplix ActionShip comes with 4 predefined order queues. Orders placed in these queues will no longer display in normal open orders.

1. Hold
2. Returns
3. Custom1
4. Custom2

Managing Queues

You can customize the queue list on the Settings->Order Queue page.

You can add new queues, as well as rename existing queues.

You can specify a Shipping Profile for a queue.

You can add a list of Shipping Profiles to the Additional Profiles,  It will limit what Shipping Profiles can be used for that specific order queue, and prevent user-error of selecting wrong profile.

You can specify a warehouse Id for a queue if you have multiple warehouses setup.

You can set the Display Sequence to control how the order queues are displayed on the menu and drop download list on various pages.

If you delete a queue, orders belonging to that queue will not be deleted. If you accidentally delete a queue, just add another one with the same queue id.

The "Display in Normal" means that orders assigned to this Queue will also display under "Normal" orders list.

Moving Orders to Queues

You can manually change move orders to different queue by the following methods:

1. On "Orders = > Normal" page, select a list of orders, and in Bulk Update panel change the order queue. Click Bulk Update to submit the change
2. On each order, click the "edit pencil" found on the right of the order. In the Order Queue field, click the down arrow to view the drop down list of available queues. Select the queue you wish to move the selected order to. Note that if after the queue change, your order no longer belongs to the current display, it will disappear from the screen you are on.
3. When you "update" an order, or create new ones via "RMA" or "Add" link, you can directly set the order queue there.

You can also setup filter rule on ActionShip to automatic place orders meeting the filter condition (such as Marketplace, SKUs, etc) to a specific order queue. This can be done on Settings->Filters page.  See here for more info.

Importing orders via Generic CSV files into a Specific Order Queue

This can be done by adding a “QueueID” field to the Teapplix Generic CSV file.  We recommend adding the “QueueID” as last column.  See here for more info.